FREQUENTLY ASKED QUESTIONS
General FAQ
Shipping FAQ
A: 2-3 Days, 7 days At The Most Domestically in the USA, 7-30 Days At Most For Canada & Europe & 7-14 Days Internationally From The USA.
A: 3-5 Days, but orders can be processed as soon as 1 day. You might receive a notification that your order has been shipped, but it has not.
Q: Do you ship across Africa?
A: Yes We Do, We Are Looking At Ways To Try To Make It Cheaper Though By Trying To Get Representatives In Various Countries To Sell Directly To You Instead Of You Paying For transcontinental Shipping. If you are looking to make a purchase in an African country please order an here.
Q: What country do you have representative/distributor in?
If your order has not been sent out you can send us an email at info@blessedafriqueboutique.com and we can combine the orders and refund you for one of the shipping orders. If we have already shipped it out there is nothing we can do.
A: We Only Have Distributors In The Country Of Nigeria and Ghana, and South Africa.
Q: How can I track my order?
A: You can track your order here. If you are still having trouble please email us at Info@blessedafriqueboutique.com with your name, order #, and email used to place the order or fill out the contact form.
Q: My order says delivered but I have not received it, what should I do?
A: USPS, Royal Mail, and Canada Post are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office. Then try to contact Blessed Afrique Boutique for further assistance if there is not avail.
Q: Can I change or cancel my order after I have placed?
We cannot modify or cancel an order once it has been shipped out. Please double-check your cart contents, including sizes and colors, before placing your order, to make sure you get what you want. Please send us an email to see if we can still modify your order.
Q: I wrote the wrong address on my order, what should I do?
Blessed Afrique Boutique is NOT HELD LIABLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments due to the customer providing the incorrect shipping address. It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase please contact us prior to shipping so we can fix it. If your package is “returned to sender” we will reship the item to the newly provided address. However; customer is responsible for shipping invoice for the second delivery attempt.
Q: My order says its in pre-shipment?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for a few days.
Product FAQ
Q: Do you plan on making other country inspired necklaces?
A: Yes, we do. We make new countries based off of demand and requests. Please make your request for a specific nation here: https://forms.gle/eApKFNTspNyrKrt66
A: No, Our Products Are Made From Alloy And Plated In 18k Gold.
Q: Sterling silver or stainless steel?
A: Alloy plated in stainless steel.
A: Throughout Our Three Years Of Existence No One Has Complained Of This Issue, Though We Recommend You Take Care Of The Necklace Properly To Ensure The Quality Stays At Its Best.
Q: How do I take care of my necklace?
A: Do Not Wear Your Necklace In Water, And Keep It Stored In A Cool Dry Place When You Are Not Wearing It.