<> FREQUENTLY ASKED QUESTIONS – Blessed Afrique Boutique LLC >

FREQUENTLY ASKED QUESTIONS


General FAQ

Q: Where are you based?
A: We are originally based in the USA in the state of Texas. 
Q: Are you searching for brand ambassadors?
A: We Are Currently Not Actively Searching For Brand Ambassadors But You Can Send And Email To Info@blessedafriqueboutique.com To See If We Have An Opening.
 Q: Are you searching for AFFILIATE marketers?
A: You Can Apply To Be An Affiliate Marketer Here: https://www.blessedafriqueboutique.com/pages/affiliate-application
Q: I love your designs, can I copy?
A: No, our designs are our intellectual property and they are in the process of legally getting protected. Please do not copy anything or our legal team will be in contact with you. 
Q: I would love to start my own jewelry or apparel business can you help me?
A: Please get in contact with our Chief Operating Officer and Creative Director Lola. Visit her website www.theauntielola.com for more inquiries.
Q: Do you sell wholesale?
A: Yes, we do sell wholesale worldwide. Please send and email to info@blessedafriqueboutique.com to find out more prices on wholesale. Only email if you have serious inquiries please.

Shipping FAQ

 Q: How long is shipping?

A: 2-3 Days, 7 days At The Most Domestically, 7 Days At Most For Europe & 7-14 Days Internationally From The USA. 

 Q: Do you ship across Africa?

A: Yes We Do, We Are Looking At Ways To Try To Make It Cheaper Though By Trying To Get Representatives In Various Countries To Sell Directly To You Instead Of You Paying For transcontinental Shipping. If you are looking to make a purchase in an African country please order off our African based site here. 

 Q: What country do you have representative/distributor in?

If your order has not been sent out you can send us an email at info@blessedafriqueboutique.com and we can combine the orders and refund you for one of the shipping orders. If we have already shipped it out there is nothing we can do.

Q: What country do you have representative/distributor in?

A: We Only Have Distributors In The Country Of Nigeria and Ghana, and soon South Africa.

Q: I am having issues with my order, who can I contact?
A: Please email us at Info@blessedafriqueboutique.com with your name, order #, and email used to place the order or fill out the contact form.

Q: How can I track my order? 

 A: You can track your order here. If you are still having trouble please email us at Info@blessedafriqueboutique.com with your name, order #, and email used to place the order or fill out the contact form.

Q: My order says delivered but I have not received it, what should I do? 

A: USPS, Royal Mail, and Canada Post are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office. Then try to contact Blessed Afrique Boutique for further assistance if there is not avail.

Q: Can I change or cancel my order after I have placed?

We cannot modify or cancel an order once it has been shipped out. Please double-check your cart contents, including sizes and colors, before placing your order, to make sure you get what you want. Please send us an email to see if we can still modify your order.

Q: I wrote the wrong address on my order, what should I do? 

Blessed Afrique Boutique is NOT HELD LIABLE  for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments due to the customer providing the incorrect shipping address. It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase please contact us prior to shipping so we can fix it. If your package is “returned to sender” we will reship the item to the newly provided address. However; customer is responsible for shipping invoice for the second delivery attempt. 

Q: My order says its in pre-shipment? 

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for a few days. 

 Product FAQ

Q: Do you plan on making other country inspired necklaces?

A: Yes, we do. We make new countries based off of demand and requests. Please make your request for a specific nation here: https://forms.gle/eApKFNTspNyrKrt66

Q: Are your products real pure gold?

A: No, Our Products Are Made From Alloy And Plated In 18k Gold.

Q: Are your products real pure gold?

Orders cannot be canceled or modified in any way once they are placed. Please double-check your cart contents, including sizes and colors, before placing your order, to make sure you get precisely what you intended.

 Q: Sterling silver or stainless steel?

A: Alloy plated in stainless steel.

Q: Do the necklaces fade or tarnish?

A: Throughout Our Three Years Of Existence No One Has Complained Of This Issue, Though We Recommend You Take Care Of The Necklace Properly To Ensure The Quality Stays At Its Best.

  Q: How do I take care of my necklace?

A: Do Not Wear Your Necklace In Water, And Keep It Stored In A Cool Dry Place When You Are Not Wearing It.